Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
We charge a flat rate shipping charge based which region we are shipping to. We ship everything via USPS and categorize shipping charges based on the cheapest rate available. Free Shipping is available for orders that exceed $100.00 in product.
Which payment methods are accepted in the Online Shop?
We accept all major credit cards including Visa, MasterCard,American Express & Discover. We also accept PayPal, so if you want to use your PayPal account – we’ve got you covered there as well!
How long will delivery take?
Orders are proceeded during the week on a daily and usually take 24 to 48 hours once the order has been placed. (Weekend orders may take an additional 24 hours to process and ship.)
Depending on transit time all orders should be in your hands within 5 to 7 business days.
How secure is shopping in the Online Shop? Is my data protected?
Absolutely! When your payment is processed you’ll notice a green lock in the upper left hand corner of the URL with the word “Secure”. You’ll also notice the URL is “https” which also means this is a secure connection.
No worries! We take your credit card data very serious – and want you to feel secure. We utilize Square for our transactions.
If it makes you feel better, you can also use the PayPal option to be taken to their site and use a credit card there.
What exactly happens after ordering?
We’ll update you via e-mail every step of the way. When the order has been received, when it’s being processed and packaged, and when it ships with tracking for you to so you can estimate time of arrival.
Do I receive an invoice for my order?
We don’t actually “Invoice” you when placing an order. However, we do provide a “Sales Order” that is shipped with your order. This will provide the proper paperwork you may need if the order relates to record keeping, business purposes or charitable contributions.
What are cookies?
Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to “remember” you and your preferences, either for a single visit (through a “session cookie”) or for multiple repeat visits (using a “persistent cookie”). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as “first party cookies”), or by third parties, such as those who serve content or provide advertising or analytics services on the website (“third party cookies”).
Both websites and HTML emails may also contain other tracking technologies such as “web beacons” or “pixels.” These are typically small transparent images that provide us with statistics, for similar purposes as cookies. They are often used in conjunction with cookies, though they are not stored on your computer in the same way. As a result, if you disable cookies, web beacons may still load, but their functionality will be restricted.
Many of the cookies we use are only set if you are a registered WordPress.com user (so you don’t have to log in every time, for example), while others are set whenever you visit one of our websites, irrespective of whether you have an account.